What is Pan Pacific Privileges programme?
Pan Pacific Privileges is a loyalty programme designed to reward and recognise the hotel’s frequent diners. Points are awarded based on dining spend and redeemable for rewards featured on the website.
Who can join the Pan Pacific Privileges membership?
The membership is open to any person aged above 21 years. Any local or overseas diner at Pan Pacific Singapore can enroll for the programme. By signing up as a member, it is deemed that express consent has been given to receive electronic communications on latest news, statement and promotions.
How do I enroll as a member?
Simply download the Pan Pacific Privileges mobile app to gain instant access to the members’ benefits and rewards.
Is there an enrolment fee?
There is no enrolment fee for Premium membership. For an instant Prestige membership, a SGD 888 fee applies.
How do I earn Pan Pacific Privileges points?
Once enrolled, you will receive your membership number immediately via the registered email. Simply scan the QR code on your dining receipt to earn points for eligible transactions.
Members are given a three-day grace period to scan their receipts. Any submissions made after this period will not be accepted.
Points are not earned for taxes, service charges, Pacific Dollars, redemptions, selected promotions, flower shop, any certificate, vouchers, discounts, breakfasts, tobacco, Programme and Merchant Partners, in-room dining, mini-bar, weddings and catering-related dining.
How do I redeem points?
The rate for point redemption is 100 points = SGD 1
Points can be redeemed to offset part or all of your food and beverage bill at any of the participating restaurants and bars, including gourmet deli items (cakes, pastries, hams, and sausages) from Pacific Emporium. Point redemption is not valid for online orders, promotional items, or on the eve of public holidays and public holidays.
Point redemptions cannot be utilised in conjunction with any other offers, promotions or discounts.
Can I transfer my benefits or points to a family member or friend?
Pan Pacific Privileges’ membership cards, accounts, benefits and points are non-transferable.
Is there an expiry date of the Pan Pacific Privileges membership and points?
Membership term refers to the 12-month period which all memberships whether Premium or Prestige are valid for.
Premium members will be automatically renewed at the end of their membership term. For Premium members, points earned within a membership term will expire at the end of the following membership term. E.g. Points earned from 1 January – 31 December 2019 will expire on 31 December 2020.
Prestige members need to accumulate SGD3,888 (exclusive of service charge and GST) dining spend within the membership term to maintain the status for another membership term, otherwise the member will be automatically enrolled for the Premium membership tier. All existing points will be carried forward to the new Premium membership and valid for the next 12-months.
Expired points will not be reinstated.
How to renew my membership if it is expired?
Premium membership will be automatically renewed unless a request to terminate the account is submitted via email to ppp.sin@panpacific.com.
How do I qualify for the Prestige membership?
Prestige membership may be purchased at SGD 888 or accumulate a dining spend of SGD 3,888 (exclusive of service charge and GST) at participating restaurants and bars within a membership term to enjoy complimentary upgrade from Premium to Prestige membership.
Can I use my Pan Pacific Privileges membership at any other Pan Pacific properties?
No, Pan Pacific Privileges card can only be used exclusively at Pan Pacific Singapore.
Where can I earn points, which are the participating outlets or facility?
The participating restaurants and bars are PLUME, Pacific Emporium, Edge, Hai Tien Lo, Keyaki, and Poolside Bar.